You can contact help@playphone.com - (if you did not setup a password)-

You can goto recovery link  https://lootgames.co/l/sprint/playkids/pages/recovery.html 


or try restarting and following the steps. 

if you did not see the above image ( try clearing storage cache/memory and restarting ) 

 open app, click login , enter email 









you might also try below on some phones - click i have an account




then click on playphone button to login

   


enter the sign up email