We are here to help you with any cancellation or refunds for our services. For quick help with a cancellation and refund request, please send us and email with the phone number that has been subscribed. Our email address is help@playphone.com. Our billing department will process your request as soon as possible.


Don’t worry- your mobile number will only be used to process your cancellation. We will also provide you with information on how you became subscribed to our service.


Here is a bit more about Playphone and how you may have become subscribed to our service:


The majority of our games are free. However, we offer a service for Playphone's universal virtual currency (Playcredits) which can be used to purchase virtual items in hundreds of popular games. This service may be initiated by clicking on an advertisement on the mobile device. These advertisements are displayed on various applications, such as Words with Friends and Pandora.


I hope this information has been helpful and has clarified any concerns you may have regarding our service.