Purchase & Billing

How do I view my purchase history?
In the Settings page (accessed through the menu tile), you can view your previous purchases.  Select the Purchase History option in the Settings page to vie...
Mon, 25 Jan, 2016 at 3:18 PM
How do I manage my subscriptions for games?
You can manage any game subscriptions on our account all within the Playphone Game Store. First, click on menu from the home page then click the settings ge...
Wed, 22 Apr, 2015 at 3:16 PM
What’s my Purchase Key?
Your purchase key is a simple 4 digit pin that you choose when you try to buy or download a game for the first time. It is there to protect against accid...
Mon, 25 Jan, 2016 at 3:19 PM
What are in-app purchases?
In-app purchases may include additional currency, bonuses, or buying the full versions of some of our games. 
Wed, 22 Apr, 2015 at 3:20 PM
What is Third-Party Billing?
Third-party billing allows you to buy third-party goods and services from certain providers such as Sprint, Boost Mobile, and Virgin Mobile; which the cost ...
Mon, 13 Apr, 2015 at 3:02 PM
Parental Control
Our advertisements are running on multiple applications, most notably Pandora and Words With Friends, through a third party service. Because of this, ...
Thu, 3 Sep, 2015 at 1:59 PM
Do I need a credit card to buy in-app items or premium games in the Playphone Game Store?
No, you don’t need a credit card to purchase in-app items or premium games. You can easily purchase premium games or in-app items by tapping the “buy” butto...
Mon, 25 Jan, 2016 at 3:19 PM
I couldn't receive my game items after my purchases / have missing chips or coins. How can I retrieve them?
There are a variety of games that allow users to make in-app purchases. These purchases include bonuses, currency, or even the full version of the game. ...
Fri, 17 Apr, 2015 at 10:03 AM
How do I contact support?
To access the Help page, access the sidebar by pressing the menu button on the main menu and select Help. On the following page you will see Frequently Aske...
Mon, 25 Jan, 2016 at 3:20 PM
How do I cancel a purchase or get a refund?
Send an email to our support team. Do provide the following: Your player ID Mobile number Reasons for the refund In-app items purchased o...
Thu, 2 Apr, 2015 at 3:45 PM