1 146291 2014-05-17T17:58:08-07:00 3000001469 false Purchase & Billing 1 2015-07-29T00:28:31-07:00 1 1 2014-05-17T18:24:18-07:00 63 33 In the Settings page (accessed through the menu tile), you can view your previous purchases.  Select the Purchase History option in the Settings page to view a list of all transactions made under the account.  This will display the cost of the purchase as well as the item that was bought. <p><span style="font-family: Arial, sans-serif;">In the <b>Settings</b> page (accessed through the menu tile), you can view your previous purchases.  Select the <b>Purchase History</b> option in the <b>Settings</b> page to view a list of all transactions made under the account.  This will display the cost of the purchase as well as the item that was bought.</span><br></p> <p><span style="font-family: Arial, sans-serif;"><br></span></p> <p><span style="font-family: Arial, sans-serif;"></span></p> <p></p> <p></p> <p></p> <p><img id="cursor" width="0" height="0" rel="cursor" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" style="display: none;"></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015988060/original/Untitled.png?1453710583" class="inline-image" data-id="3015988060"></p> <br><br><br><p></p> 3000001469 1324 3000010404 2016-01-25T15:18:51-08:00 3006238911 1 2 63 33 How do I view my purchase history? 2015-06-17T18:14:49-07:00 2789956 1 2014-11-06T10:33:30-08:00 6 11 Playpoints are our premier virtual points which can be used to purchase in-app items across all applications within the Playphone Game Store. Playpoints are extremely easy to use! Once you have sufficient Playpoints in your account, make a purchase of any game or in-app items and your Playpoints will deduct accordingly. Want extra lives in your favorite games? Or maybe you need some extra cash to buy that new upgrade you've been yearning for? Playpoints will enable you to buy these in-game extras and maximize your gaming experience! You can view your Playpoints balance in the Wallet & Rewards section. If you click on the bar, you will be directed to a page that will further explain the purpose of Playpoints and their value. <p style="text-align: justify;">Playpoints are our premier virtual points which can be used to purchase in-app items across all applications within the Playphone Game Store. Playpoints are extremely easy to use! Once you have sufficient Playpoints in your account, make a purchase of any game or in-app items and your Playpoints will deduct accordingly. Want extra lives in your favorite games? Or maybe you need some extra cash to buy that new upgrade you've been yearning for? Playpoints will enable you to buy these in-game extras and maximize your gaming experience! You can view your Playpoints balance in the Wallet &amp; Rewards section. If you click on the bar, you will be directed to a page that will further explain the purpose of Playpoints and their value.</p> 3000001469 246 3000021304 2018-06-22T13:28:49-07:00 10308038 2 2 6 11 What are Playpoints? 2018-06-21T09:25:29-07:00 2790573 1 2014-05-17T18:24:45-07:00 23 23 You can manage any game subscriptions on our account all within the Playphone Game Store. First, click on menu from the home page then click the settings gear. At the settings page, click on Subscription Details. Here, you will see all active subscriptions on your account where you are allowed to manage each individually.  <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-size: 13.333333015441895px; font-family: Arial, sans-serif;">You can manage any game subscriptions on our account all within the Playphone Game Store. First, click on menu from the home page then click the settings gear. At the settings page, click on Subscription Details. Here, you will see all active subscriptions on your account where you are allowed to manage each individually. </span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-family: Arial, sans-serif;"><br></span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3008781859/original/US_-_SubDetails.png?1428961645" class="inline-image" data-id="3008781859" style="cursor: default;"></p> <br> <br> 3000001469 1023 3000010406 2015-04-22T15:16:18-07:00 3 2 23 23 How do I manage my subscriptions for games? 2015-08-12T20:52:12-07:00 2789956 1 2014-05-17T18:34:57-07:00 20 19 Your purchase key is a simple 4 digit pin that you choose when you try to buy or download a game for the first time. It is there to protect against accidental purchases of games and virtual goods on your phone or in games. To create/change your purchase key, click on Settings (which can be accessed in the menu title). Then under general, click Change Purchase Key. <p></p> <p>Your purchase key is a simple 4 digit pin that you choose when you try to buy or download a game for the first time. It is there to protect against accidental purchases of games and virtual goods on your phone or in games. To create/change your purchase key, click on <b>Settings </b>(which can be accessed in the menu title). Then under general, click <b>Change Purchase Key</b>.<br></p> <p><br></p> <p></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015988469/original/Untitled.png?1453711573" class="inline-image" data-id="3015988469"></p> <br> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015988542/original/1.png?1453711740" class="inline-image" data-id="3015988542"></p> <p><br></p> 3000001469 494 3000010411 2016-01-25T15:19:08-08:00 3006238911 4 2 20 19 What’s my Purchase Key? 2015-08-17T19:21:07-07:00 2789956 1 2014-05-17T18:31:50-07:00 23 23 In-app purchasing refers to the ability of a smartphone or mobile device to facilitate the purchase of products or services within a specific mobile application or "app." Many in-app purchases occur in our free games, where users are able to purchase virtual goods for a game through the app itself. <h3 style="text-align: left;"><span style="font-size: 12px;">In-app purchasing refers to the ability of a smartphone or mobile device to facilitate the purchase of products or services within a specific mobile application or "app."<br>Many in-app purchases occur in our free games, where users are able to purchase virtual goods for a game through the app itself.</span></h3><p><br></p><p><br></p> 3000001469 428 3000010407 2018-06-21T13:52:16-07:00 10308038 6 2 23 23 What are in-app purchases? 2015-08-13T19:49:58-07:00 2789956 1 2015-02-04T11:19:05-08:00 22 6 Third-party billing allows you to buy third-party goods and services from certain providers such as Sprint, Boost Mobile, and Virgin Mobile; which the cost of the purchase billed directly to your mobile account. Purchases can be one-time buys or ongoing subscriptions. Typical purchases include downloads like applications, games, social media services and music. To find more information regarding Third-Party Billing please visit: Sprint Parental Control  Boost Mobile Privacy  Virgin Mobile FAQs For other carriers, please contact your mobile provider for more information.  <p>Third-party billing allows you to buy third-party goods and services from certain providers such as Sprint, Boost Mobile, and Virgin Mobile; which the cost of the purchase billed directly to your mobile account. Purchases can be one-time buys or ongoing subscriptions. Typical purchases include downloads like applications, games, social media services and music.</p> <p><br></p> <p>To find more information regarding Third-Party Billing please visit:</p> <p><br></p> <p><a href="http://support.sprint.com/support/article/Find_out_about_Premium_Messaging/case-cx832318-20091116-142129?ECID=vanity:premiummessaging" target="_blank" style="font-size: 13px;">Sprint Parental Control </a><br></p> <p><br></p> <p><a href="http://www.boostmobile.com/about/legal/privacy-policy/" target="">Boost Mobile Privacy </a><br></p> <p><br></p> <p><a href="https://www.virginmobileusa.com/resources/CTIAFAQ.pdf" target="">Virgin Mobile FAQs</a><br></p> <p><br></p> <p><br></p> <p>For other carriers, please contact your mobile provider for more information. </p> 3000001469 733 3000027069 2015-04-13T15:02:09-07:00 7 2 22 6 What is Third-Party Billing? 2015-08-02T07:58:38-07:00 2790573 1 2015-02-04T11:11:45-08:00 2 5 Our advertisements are running on multiple applications, most notably Pandora and Words With Friends, through a third-party service. Because of this, Playpoints do not have the capability of removing its advertisements from applications. However, if you would like to prevent subscribing through our advertisements, Sprint has a feature that allows you to apply purchase blocks on your mobile device. Here is a link that will help you get started: http://support.sprint.com/support/service/category/Parental_controls-Parental_controls For other carriers, please contact your mobile company.  <p><br></p><p><span style="background-color: rgb(255, 255, 255);">Our advertisements are running on multiple applications, most notably Pandora and Words With Friends, through a third-party service. Because of this, Playpoints do not have the capability of removing its advertisements from applications. However, if you would like to prevent subscribing through our advertisements, Sprint has a feature that allows you to apply purchase blocks on your mobile device. Here is a link that will help you get started:</span></p><p><span style="background-color: rgb(255, 255, 255);"></span></p><p><a href="http://support.sprint.com/support/service/category/Parental_controls-Parental_controls" target="_blank">http://support.sprint.com/support/service/category/Parental_controls-Parental_controls</a></p><p><span style="background-color: rgb(255, 255, 255);"><br></span></p><p><span style="background-color: rgb(255, 255, 255);">For other carriers, please contact your mobile company. </span></p> 3000001469 138 3000027066 2018-06-22T13:28:11-07:00 10308038 8 2 2 5 Parental Control 2015-07-29T00:28:49-07:00 2790573 1 2014-05-17T18:34:24-07:00 14 24 No, you don’t need a credit card to purchase in-app items or premium games. You can easily purchase premium games or in-app items by tapping the “buy” button, and the charge will go directly on your Sprint mobile bill. If you are a Boost Mobile or Virgin Mobile USA customer, any charges will be automatically be taken out of your account each month.   If you would like to add a credit card, you can go under settings, and press "Add Credit Card Info" where you can put your information. Alternately, you can also use Playcredits to purchase in-app items or premium games.  <p>No, you don’t need a credit card to purchase in-app items or premium games. You can easily purchase premium games or in-app items by tapping the “buy” button, and the charge will go directly on your <b>Sprint </b>mobile bill. <span style="font-family: Arial, sans-serif;">If you are a <b style="font-size: 13px;">Boost Mobile</b> or <b style="font-size: 13px;">Virgin Mobile USA</b> customer, </span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">any charges will be automatically be taken out of your account each month.  </span><span style="text-align: justify;"> </span><span style="text-align: justify;">If you would like to add a credit card, you can go under settings, and press "Add Credit Card Info" where you can put your information. Alternately, you can also use Playcredits to purchase in-app items or premium games. </span></p> <p><span style="text-align: justify;"><br></span></p> <p><span style="text-align: justify;"></span></p> <p></p> <p style="text-align: center;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015989674/original/Untitled1.png?1453713873" class="inline-image" data-id="3015989674"></p> <br><p></p> <p><span><p style="text-align: center;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015989688/original/Untitled2.png?1453713920" class="inline-image" data-id="3015989688"></p> <br></span></p> <p style="margin-left: 0.25in; font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><br></p> 3000001469 434 3000010410 2016-01-25T15:19:42-08:00 3006238911 9 2 14 24 Do I need a credit card to buy in-app items or premium games in the Playphone Game Store? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T18:35:26-07:00 25 10 There are a variety of games that allow users to make in-app purchases. These purchases include bonuses, currency, or even the full version of the game. If you have made a purchase inside an application, and did not receive the item or identified missing chips/coins during game play, please restart your device and Playphone Game Store then check again. Also,  please verify if the game has been updated.  If the purchases still do not appear,  please email our support team  and share the following information for our investigation: Your player ID Mobile number The game you have experience the issue with The items purchased Details of the issue Screenshots of the issue. <div><span style="line-height: normal;">There are a variety of games that allow users to make in-app purchases. These purchases include bonuses, currency, or even the full version of the game.</span></div><div><span style="line-height: normal;">If you have made a purchase inside an application, and did not receive the item or identified missing chips/coins during game play, please restart your device and Playphone Game Store then check again. Also,  please verify if the game has been updated.  If the purchases still do not appear, </span><span style="line-height: normal;"> please </span>email <span style="line-height: normal;">our support team  and share the following information for our investigation:</span><span style="line-height: normal; white-space: pre;"></span></div><div><ul><li style="line-height: normal;"><span style="line-height: normal;">Your player ID</span></li><li style="line-height: normal;"><span style="line-height: normal;">Mobile number</span></li><li style="line-height: normal;"><span style="line-height: normal; white-space: pre;">The game you have experience the issue with</span></li><li style="line-height: normal;"><span style="line-height: normal; white-space: pre;">The items purchased</span></li><li><span style="line-height: normal; white-space: pre;">Details of the issue</span></li><li><span style="line-height: normal; white-space: pre;">Screenshots of the issue.</span></li></ul></div><div><br></div> 3000001469 261 3000010412 2018-06-22T15:15:00-07:00 10308038 10 2 25 10 I couldn't receive my game items after my purchases / have missing chips or coins. How can I retrieve them? 2015-07-29T00:28:47-07:00 2789956 1 2014-09-03T16:11:24-07:00 14 14 To access the Help page, access the sidebar by pressing the menu button on the main menu and select Help. On the following page you will see Frequently Asked Questions, if you need more help you can email us at help@playphone.com If you are still having trouble, please email our team or contact us at:   Sprint 1 (877) 234-5321   Boost Mobile 1 (888) 988-1508   Virgin Mobile USA 1 (888) 988-1568 <p><font>To access the <strong>Help </strong>page, access the sidebar by </font><font>pressing the menu button on the main menu and select </font><font><strong>Help</strong>.</font> On the following page you will see Frequently Asked Questions, if you need more help you can email us at help@playphone.com</p><p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span><br></span></p><p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015990074/original/Untitled.png?1453714779" class="inline-image fr-dii fr-draggable" data-id="3015990074"></p><p><br></p><p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015990117/original/Untitled1.png?1453714882" class="inline-image fr-dii fr-draggable" data-id="3015990117"></p><p><br></p><p><span><br></span></p><p><span><br><br></span></p><div><span><span><span style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;">If you are still having trouble, please </span>email <span style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;">our team or contact us at:</span></span></span><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><br></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;"> </span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;"><strong><u>Sprint</u></strong></span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;">1 (877) 234-5321</span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;"> </span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;"><strong><u>Boost Mobile</u></strong></span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;">1 (888) 988-1508</span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;"> </span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;"><strong><u>Virgin Mobile USA</u></strong></span></p><p style="font-family: 'Source Sans Pro', Helvetica, Arial, sans-serif;"><span style="font-size: small;">1 (888) 988-1568</span></p><p><br></p></div> 3000001469 894 3000017436 2018-06-22T15:14:01-07:00 10308038 11 2 14 14 How do I contact support? 2015-07-29T00:28:48-07:00 2790573 1 2014-05-17T18:36:37-07:00 80 53 Send an email to our support team. Do provide the following: Your player ID Mobile number Reasons for the refund In-app items purchased or game purchase amounts Our team will respond to you within 3-5 working days.  <p><span>Send an </span>email <span>to our support team. Do provide the following:</span><br></p><div><ul><li><span style="">Your player ID</span></li><li><span style="">Mobile number</span></li><li><span style="">Reasons for the refund</span></li><li><span style="">In-app items purchased or game purchase amounts</span></li></ul><div><span style=""><br></span></div></div><div><span style="">Our team will respond to you within 3-5 working days. </span></div><div><br></div><p><br></p> 3000001469 1161 3000010415 2018-06-22T15:15:57-07:00 10308038 12 2 80 53 How do I cancel a purchase or get a refund? 2015-07-29T00:28:47-07:00 2789956 1 2014-08-13T12:26:17-07:00 29 15 At Playphone, we do adhere to the 90 day policy laid out by the mobile carriers.  Because of this, we can only issue refunds for the 3 months prior to the refund request.  If you have any questions regarding this policy, please feel free to contact your mobile carrier. <p><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">At Playphone, we do adhere to the 90 day policy laid out by the mobile carriers.  Because of this, we can only issue refunds for the 3 months prior to the refund request.  If you have any questions regarding this policy, please feel free to contact your mobile carrier.</span></p> 3000001469 289 3000016189 2015-04-02T15:46:53-07:00 14 2 29 15 Refund Policy 2015-08-12T09:54:42-07:00 2790573 1 2014-06-03T12:04:24-07:00 0 4 UPDATED SEPTEMBER 25TH 2017 Premium Services Terms of Use Purchase and use of any personalization, entertainment and other applications ("Premium Services") through your Virgin Mobile device is subject to Virgin Mobile's General Terms and Conditions of Service, Important Service and Product Terms, the Acceptable Use Policy, and these Premium Services Terms of Use. Premium Service purchases will be deducted from your Account. Prices are subject to applicable taxes. For subscription Premium Services (which will be charged on a recurring basis), your subscription period begins when you purchase the Premium Services content, and you will automatically be charged each month until you unsubscribe. For Premium Services that are downloaded, you have a limited amount of time after purchase in which to download the Premium Service to your device (generally 90 days). Some Premium Services may allow you to purchase promotional credits allowing you to obtain content or other Premium Services at a discounted rate (“Credits”).  Credits are for use only with the Premium Service they are associated with and may not be transferred among different Premium Service offerings.  Credits are non-refundable and have no monetary value. If your right to use Premium Services expires, or is suspended or canceled, you will not receive any refund for the remaining unused portion of the content or unused Credits. With respect to subscription Premium Services, you will not receive any refund for the remaining monthly subscription period, but will not be charged for future monthly subscription periods. Questions and complaints about Premium Services charges should be addressed to Virgin Mobile Customer Service. You agree that communications regarding your use of Premium Services may be made electronically, including notices related to your use of the services and authorization to be invoiced for non-telecommunications charges on your bill. Data charges may apply to download and use of Premium Services if your service does not include data services. You will not be able to separately identify the number of kilobytes attributable to your use of Premium Services or access to Premium specific sites, sessions or services. You will be charged for Premium Services at the rates and charges specified at the time of access or download, in addition to any data usage charges you may incur while connected to the Virgin Mobile network. You will be charged for partial and interrupted data downloads or other use, including data that is resent, and for unsuccessful attempts to reach websites and use other applications and services, including those resulting from dropped network connections. We may impose a monetary or other limit on the use of Premium Service charges that you will be allowed to incur in a specific timeframe (month, week, day or other time period). We may suspend your use of Premium Services without prior consent or notice if we have reason to suspect fraudulent or unauthorized use of your Premium Services account, but we make no assurances that we will suspend your account under these circumstances. Premium Services may be discontinued or canceled at any time, without notice. We may provide notice of discontinuation or cancellation of Premium Services to which you subscribe by either standard notification methods, text message or other electronic notification to your device. PREMIUM SERVICES ARE PROVIDED ON AN "AS IS" BASIS. VIRGIN MOBILE PROVIDES NO WARRANTIES AND MAKES NO REPRESENTATIONS OR CLAIMS OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE PREMIUM SERVICES. YOU AGREE THAT YOUR PURCHASE AND USE OF THE PREMIUM SERVICES IS AT YOUR SOLE RISK, AND VIRGIN MOBILE IS NOT LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PURCHASE AND USE OF THE PREMIUM SERVICES, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Product License Terms This is a limited, non-exclusive, nontransferable license to use this content for personal use until it expires, subject to any restrictions provided with the product purchased and in the Premium Services Terms of Use. You agree not to sell, transfer, copy, publicly perform, create derivative works from or otherwise reproduce, modify or revise the content. The content provided is protected under applicable laws, including copyright laws. The content on the service contains the intellectual property of third parties. The content is protected by law (including copyright law) and is solely for the end user's personal, non-commercial use. End User agrees to comply with all applicable laws (including copyright law), and may only make such copies as are reasonably necessary for such End User's personal and non-commercial use. Any other redistribution, reproduction, transmission, communication, sale, use (including, except in the case of ringtones, as a "ringer" for a phone), broadcast, public performance, rental or lending, adaptation, sub-license or other use of the content without the prior written consent of the copyright owner is prohibited. All rights not expressly granted herein are reserved by the applicable content owner. Licensors of third-party content are intended beneficiaries of this Agreement and shall have the right to enforce this Agreement against End User. <p>UPDATED SEPTEMBER 25TH 2017</p><p><br></p><p><strong>Premium Services Terms of Use</strong></p><p><br></p><p>Purchase and use of any personalization, entertainment and other applications ("Premium Services") through your Virgin Mobile device is subject to Virgin Mobile's General Terms and Conditions of Service, Important Service and Product Terms, the Acceptable Use Policy, and these Premium Services Terms of Use. Premium Service purchases will be deducted from your Account. Prices are subject to applicable taxes.</p><p><br></p><p>For subscription Premium Services (which will be charged on a recurring basis), your subscription period begins when you purchase the Premium Services content, and you will automatically be charged each month until you unsubscribe. For Premium Services that are downloaded, you have a limited amount of time after purchase in which to download the Premium Service to your device (generally 90 days). Some Premium Services may allow you to purchase promotional credits allowing you to obtain content or other Premium Services at a discounted rate (“Credits”).  Credits are for use only with the Premium Service they are associated with and may not be transferred among different Premium Service offerings.  Credits are non-refundable and have no monetary value.</p><p><br></p><p>If your right to use Premium Services expires, or is suspended or canceled, you will not receive any refund for the remaining unused portion of the content or unused Credits. With respect to subscription Premium Services, you will not receive any refund for the remaining monthly subscription period, but will not be charged for future monthly subscription periods. Questions and complaints about Premium Services charges should be addressed to Virgin Mobile Customer Service. You agree that communications regarding your use of Premium Services may be made electronically, including notices related to your use of the services and authorization to be invoiced for non-telecommunications charges on your bill.</p><p><br></p><p>Data charges may apply to download and use of Premium Services if your service does not include data services. You will not be able to separately identify the number of kilobytes attributable to your use of Premium Services or access to Premium specific sites, sessions or services. You will be charged for Premium Services at the rates and charges specified at the time of access or download, in addition to any data usage charges you may incur while connected to the Virgin Mobile network. You will be charged for partial and interrupted data downloads or other use, including data that is resent, and for unsuccessful attempts to reach websites and use other applications and services, including those resulting from dropped network connections. We may impose a monetary or other limit on the use of Premium Service charges that you will be allowed to incur in a specific timeframe (month, week, day or other time period). We may suspend your use of Premium Services without prior consent or notice if we have reason to suspect fraudulent or unauthorized use of your Premium Services account, but we make no assurances that we will suspend your account under these circumstances. Premium Services may be discontinued or canceled at any time, without notice. We may provide notice of discontinuation or cancellation of Premium Services to which you subscribe by either standard notification methods, text message or other electronic notification to your device. PREMIUM SERVICES ARE PROVIDED ON AN "AS IS" BASIS. VIRGIN MOBILE PROVIDES NO WARRANTIES AND MAKES NO REPRESENTATIONS OR CLAIMS OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE PREMIUM SERVICES. YOU AGREE THAT YOUR PURCHASE AND USE OF THE PREMIUM SERVICES IS AT YOUR SOLE RISK, AND VIRGIN MOBILE IS NOT LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PURCHASE AND USE OF THE PREMIUM SERVICES, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.</p><p><br></p><p><strong>Product License Terms</strong></p><p><br></p><p>This is a limited, non-exclusive, nontransferable license to use this content for personal use until it expires, subject to any restrictions provided with the product purchased and in the Premium Services Terms of Use. You agree not to sell, transfer, copy, publicly perform, create derivative works from or otherwise reproduce, modify or revise the content. The content provided is protected under applicable laws, including copyright laws.</p><p><br></p><p>The content on the service contains the intellectual property of third parties. The content is protected by law (including copyright law) and is solely for the end user's personal, non-commercial use. End User agrees to comply with all applicable laws (including copyright law), and may only make such copies as are reasonably necessary for such End User's personal and non-commercial use. Any other redistribution, reproduction, transmission, communication, sale, use (including, except in the case of ringtones, as a "ringer" for a phone), broadcast, public performance, rental or lending, adaptation, sub-license or other use of the content without the prior written consent of the copyright owner is prohibited. All rights not expressly granted herein are reserved by the applicable content owner. Licensors of third-party content are intended beneficiaries of this Agreement and shall have the right to enforce this Agreement against End User.</p> 3000001469 195 3000011794 2018-06-22T13:25:51-07:00 10308038 15 2 0 4 Virgin Mobile Premium Services Terms of Use 2015-07-29T00:28:47-07:00 2789956 1 2014-06-03T12:00:30-07:00 36 24 UPDATED SEPTEMBER 25TH 2017 Premium Services Terms of Use Purchase and use of any personalization, entertainment and other applications ("Premium Services") through your Boost Mobile device is subject to Boost Mobile's General Terms and Conditions of Service, Important Service and Product Terms, the Acceptable Use Policy, and these Premium Services Terms of Use. DEDUCT FROM ACCOUNT TERMS OF USE Purchase and use of any third-party software, personalization, entertainment, and other applications ("Apps") is subject to the third party's terms and conditions. Use of the Apps on your Boost Device or on our networks is subject to Boost’s Acceptable Use Policy, your service agreement, and these Terms of Use. The purchase amount of this App will be deducted from your account. Prices are subject to applicable taxes. You are responsible for all Apps purchased from your device, whether made by you or someone else. Usage can be restricted by use of account blocking tools or similar features. Please visit boostmobile.com and go to My Boost> My Preferences then under Limits and Permissions > Permissions. For subscription services (which are deducted on a recurring basis), your subscription period begins when you purchase the App, and your account will be deducted automatically every month until you unsubscribe. If your right to use Apps expires-or is suspended or canceled-you will not receive any refund for the remaining unused portion of the content. With respect to subscription Apps, you will not receive any refund for the remaining monthly subscription period, but your account will not be deducted for future monthly subscription periods, and you will have access to the App for the duration of your monthly term. You agree that communications regarding your use of Apps may be made electronically, including notices related to your authorization for us to deduct purchase charges from your account. If you don’t have a data plan, you will not be able to access or download Apps. If you do not have sufficient funds in your account, you may not be able to access or download Apps. We may suspend your ability to deduct charges for Apps to your account without prior consent or notice. Apps may be discontinued or canceled at any time, without notice. NEITHER BOOST NOR SPRINT IS PROVIDING THE APP. NEITHER BOOST NOR SPRINT PROVIDE ANY WARRANTIES OR MAKES NO REPRESENTATIONS OR CLAIMS OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE APP. YOU AGREE THAT YOUR PURCHASE AND USE OF THE APP IS AT YOUR SOLE RISK AND SPRINT IS NOT LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PURCHASE AND USE OF THE APP, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. For subscription Premium Services (which will be charged on a recurring basis), your subscription period begins when you purchase the Premium Services content, and you will automatically be charged each month until you unsubscribe. For Premium Services that are downloaded, you have a limited amount of time after purchase in which to download the Premium Service to your device (generally 90 days). Some Premium Services may allow you to purchase promotional credits allowing you to obtain content or other Premium Services at a discounted rate (“Credits”).  Credits are for use only with the Premium Service they are associated with and may not be transferred among different Premium Service offerings.  Credits are non-refundable and have no monetary value. If your right to use Premium Services expires, or is suspended or canceled, you will not receive any refund for the remaining unused portion of the content or unused Credits. With respect to subscription Premium Services, you will not receive any refund for the remaining monthly subscription period, but will not be charged for future monthly subscription periods. Questions and complaints about Premium Services charges should be addressed to Boost Mobile Customer Service. You agree that communications regarding your use of Premium Services may be made electronically, including notices related to your use of the services and authorization to be invoiced for non-telecommunications charges on your bill. Data charges may apply to download and use of Premium Services if your service does not include data services. You will not be able to separately identify the number of kilobytes attributable to your use of Premium Services or access to Premium specific sites, sessions or services. You will be charged for Premium Services at the rates and charges specified at the time of access or download, in addition to any data usage charges you may incur while connected to the Boost Mobile network. You will be charged for partial and interrupted data downloads or other use, including data that is resent, and for unsuccessful attempts to reach websites and use other applications and services, including those resulting from dropped network connections. We may impose a monetary or other limits on the use of Premium Service charges that you will be allowed to incur in a specific timeframe (month, week, day or other time period). We may suspend your use of Premium Services without prior consent or notice if we have reason to suspect fraudulent or unauthorized use of your Premium Services account, but we make no assurances that we will suspend your account under these circumstances. Premium Services may be discontinued or canceled at any time, without notice. We may provide notice of discontinuation or cancellation of Premium Services to which you subscribe by either standard notification methods, text message or other electronic notification to your device. PREMIUM SERVICES ARE PROVIDED ON AN "AS IS" BASIS. BOOST MOBILE PROVIDES NO WARRANTIES AND MAKES NO REPRESENTATIONS OR CLAIMS OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE PREMIUM SERVICES. YOU AGREE THAT YOUR PURCHASE AND USE OF THE PREMIUM SERVICES IS AT YOUR SOLE RISK, AND BOOST MOBILE IS NOT LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PURCHASE AND USE OF THE PREMIUM SERVICES, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Product License Terms This is a limited, non-exclusive, nontransferable license to use this content for personal use until it expires, subject to any restrictions provided with the product purchased and in the Premium Services Terms of Use. You agree not to sell, transfer, copy, publicly perform, create derivative works from or otherwise reproduce, modify or revise the content. The content provided is protected under applicable laws, including copyright laws. The content on the service contains the intellectual property of third parties. The content is protected by law (including copyright law) and is solely for the end user's personal, non-commercial use. End User agrees to comply with all applicable laws (including copyright law), and may only make such copies as are reasonably necessary for such End User's personal and non-commercial use. Any other redistribution, reproduction, transmission, communication, sale, use (including, except in the case of ringtones, as a "ringer" for a phone), broadcast, public performance, rental or lending, adaptation, sub-license or other use of the content without the prior written consent of the copyright owner is prohibited. All rights not expressly granted herein are reserved by the applicable content owner. Licensors of third-party content are intended beneficiaries of this Agreement and shall have the right to enforce this Agreement against End User. <p>UPDATED SEPTEMBER 25TH 2017</p><p><br></p><p><strong>Premium Services Terms of Use</strong></p><p><br></p><p>Purchase and use of any personalization, entertainment and other applications ("Premium Services") through your Boost Mobile device is subject to Boost Mobile's General Terms and Conditions of Service, Important Service and Product Terms, the Acceptable Use Policy, and these Premium Services Terms of Use.</p><p><br></p><p><strong>DEDUCT FROM ACCOUNT TERMS OF USE</strong></p><p><br></p><p>Purchase and use of any third-party software, personalization, entertainment, and other applications ("Apps") is subject to the third party's terms and conditions. Use of the Apps on your Boost Device or on our networks is subject to Boost’s Acceptable Use Policy, your service agreement, and these Terms of Use. The purchase amount of this App will be deducted from your account. Prices are subject to applicable taxes. You are responsible for all Apps purchased from your device, whether made by you or someone else. Usage can be restricted by use of account blocking tools or similar features. Please visit boostmobile.com and go to My Boost&gt; My Preferences then under Limits and Permissions &gt; Permissions.</p><p><br></p><p>For subscription services (which are deducted on a recurring basis), your subscription period begins when you purchase the App, and your account will be deducted automatically every month until you unsubscribe. If your right to use Apps expires-or is suspended or canceled-you will not receive any refund for the remaining unused portion of the content. With respect to subscription Apps, you will not receive any refund for the remaining monthly subscription period, but your account will not be deducted for future monthly subscription periods, and you will have access to the App for the duration of your monthly term.</p><p><br></p><p>You agree that communications regarding your use of Apps may be made electronically, including notices related to your authorization for us to deduct purchase charges from your account. If you don’t have a data plan, you will not be able to access or download Apps. If you do not have sufficient funds in your account, you may not be able to access or download Apps.</p><p><br></p><p>We may suspend your ability to deduct charges for Apps to your account without prior consent or notice. Apps may be discontinued or canceled at any time, without notice.</p><p><br></p><p>NEITHER BOOST NOR SPRINT IS PROVIDING THE APP. NEITHER BOOST NOR SPRINT PROVIDE ANY WARRANTIES OR MAKES NO REPRESENTATIONS OR CLAIMS OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE APP. YOU AGREE THAT YOUR PURCHASE AND USE OF THE APP IS AT YOUR SOLE RISK AND SPRINT IS NOT LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PURCHASE AND USE OF THE APP, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.</p><p><br></p><p>For subscription Premium Services (which will be charged on a recurring basis), your subscription period begins when you purchase the Premium Services content, and you will automatically be charged each month until you unsubscribe. For Premium Services that are downloaded, you have a limited amount of time after purchase in which to download the Premium Service to your device (generally 90 days). Some Premium Services may allow you to purchase promotional credits allowing you to obtain content or other Premium Services at a discounted rate (“Credits”).  Credits are for use only with the Premium Service they are associated with and may not be transferred among different Premium Service offerings.  Credits are non-refundable and have no monetary value.</p><p><br></p><p>If your right to use Premium Services expires, or is suspended or canceled, you will not receive any refund for the remaining unused portion of the content or unused Credits. With respect to subscription Premium Services, you will not receive any refund for the remaining monthly subscription period, but will not be charged for future monthly subscription periods. Questions and complaints about Premium Services charges should be addressed to Boost Mobile Customer Service. You agree that communications regarding your use of Premium Services may be made electronically, including notices related to your use of the services and authorization to be invoiced for non-telecommunications charges on your bill.</p><p><br></p><p>Data charges may apply to download and use of Premium Services if your service does not include data services. You will not be able to separately identify the number of kilobytes attributable to your use of Premium Services or access to Premium specific sites, sessions or services. You will be charged for Premium Services at the rates and charges specified at the time of access or download, in addition to any data usage charges you may incur while connected to the Boost Mobile network. You will be charged for partial and interrupted data downloads or other use, including data that is resent, and for unsuccessful attempts to reach websites and use other applications and services, including those resulting from dropped network connections. We may impose a monetary or other limits on the use of Premium Service charges that you will be allowed to incur in a specific timeframe (month, week, day or other time period). We may suspend your use of Premium Services without prior consent or notice if we have reason to suspect fraudulent or unauthorized use of your Premium Services account, but we make no assurances that we will suspend your account under these circumstances. Premium Services may be discontinued or canceled at any time, without notice. We may provide notice of discontinuation or cancellation of Premium Services to which you subscribe by either standard notification methods, text message or other electronic notification to your device. PREMIUM SERVICES ARE PROVIDED ON AN "AS IS" BASIS. BOOST MOBILE PROVIDES NO WARRANTIES AND MAKES NO REPRESENTATIONS OR CLAIMS OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE PREMIUM SERVICES. YOU AGREE THAT YOUR PURCHASE AND USE OF THE PREMIUM SERVICES IS AT YOUR SOLE RISK, AND BOOST MOBILE IS NOT LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PURCHASE AND USE OF THE PREMIUM SERVICES, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.</p><p><br></p><p><strong>Product License Terms</strong></p><p><br></p><p>This is a limited, non-exclusive, nontransferable license to use this content for personal use until it expires, subject to any restrictions provided with the product purchased and in the Premium Services Terms of Use. You agree not to sell, transfer, copy, publicly perform, create derivative works from or otherwise reproduce, modify or revise the content. The content provided is protected under applicable laws, including copyright laws.</p><p><br></p><p>The content on the service contains the intellectual property of third parties. The content is protected by law (including copyright law) and is solely for the end user's personal, non-commercial use. End User agrees to comply with all applicable laws (including copyright law), and may only make such copies as are reasonably necessary for such End User's personal and non-commercial use. Any other redistribution, reproduction, transmission, communication, sale, use (including, except in the case of ringtones, as a "ringer" for a phone), broadcast, public performance, rental or lending, adaptation, sub-license or other use of the content without the prior written consent of the copyright owner is prohibited. All rights not expressly granted herein are reserved by the applicable content owner. Licensors of third-party content are intended beneficiaries of this Agreement and shall have the right to enforce this Agreement against End User.</p> 3000001469 1061 3000011792 2018-06-22T13:24:10-07:00 10308038 16 2 36 24 Boost Mobile Premium Services Terms of Use 2015-08-18T13:06:38-07:00 2789956