1 3000001540 2015-04-01T11:33:50-07:00 3000005824 false Top frequently asked questions to help you get started! 1 2015-07-29T00:28:31-07:00 1 1 2014-05-17T18:51:06-07:00 36 74 Playphone Game Store is a free app that helps you discover the best Android games and connects you to a global gaming community. Playphone Game Store is built with gamers in mind and includes game recommendations that are tailored just for you! Whether you’re looking for the best free Android game or searching for a premium game, Playphone Game Store shows games you’ll actually want to play. Playphone Game Store doesn't just recommend games to you, it also connects you to a global gaming community that loves playing games as much as you.  KEY FEATURES Hundreds of the latest and most popular free and premium Android games – with more games being added every week  A deeply social and personalized platform for you, your friends, and the games you like to play  Your friend’s list is available for every game making it easy to invite friends to play, see what games they’re playing or join a friend’s game  Personalized game recommendations  Real-time charts of trending games — across the community and among your friends  <p style="text-align: left; margin-left: 0.25in;"><br></p> <p></p> <p><span rel="tempredactor"></span></p> <p><span style="font-size: 13px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">P</span><span>layphone Game Store is a free app that helps you discover the best Android games and connects you to a global gaming community.</span></p> <p><span><br></span></p> <p><span rel="tempredactor">Playphone Game Store is built with gamers in mind and includes game recommendations that are tailored just for you! Whether you’re looking for the best free Android game or searching for a premium game, Playphone Game Store shows games you’ll actually want to play. </span><br></p> <p><span rel="tempredactor"><br></span></p> <p><span rel="tempredactor">Playphone Game Store doesn't just recommend games to you, it also connects you to a global gaming community that loves playing games as much as you. </span></p> <p><span rel="tempredactor"><br></span></p> <p><span rel="tempredactor" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><b>KEY FEATURES </b></span><br></p> <p></p> <ul> <li> <span>Hundreds of the latest and most popular free and premium Android games – with more games being added every week </span><br> </li> <li> <span>A deeply social and personalized platform for you, your friends, and the games you like to play </span><br> </li> <li> <span>Your friend’s list is available for every game making it easy to invite friends to play, see what games they’re playing or join a friend’s game </span><br> </li> <li> <span>Personalized game recommendations </span> </li> <li> <span>Real-time charts of trending games — across the community and among your friends </span><br> </li> </ul> <p><br></p> <p></p> <p style="text-align: center;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015867534/original/Untitled.png?1453261666" class="inline-image" data-id="3015867534"></p> <br> <p style="margin-left:63.0pt; text-indent:-.25in;"><span style='font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif"'></span></p> 3000005824 2086 3000010418 2016-01-20T13:55:07-08:00 2790573 1 2 36 74 What is Playphone Game Store? 2015-08-27T18:15:38-07:00 2789956 1 2014-05-17T18:32:37-07:00 30 39 Playcredits are a premier mobile currency which can be used to purchase in-app items across all applications within the Playphone Game stores. You can view your Playcredits at the Settings page under General, click Wallet & Rewards. In here, you can see your current balance and your Playcredits. Playcredits can be redeemed at the price of $0.01 per Playcredit and can be used to purchase all games and in app purchases within the Playphone Game Store! <p></p> <p>Playcredits are a premier mobile currency which can be used to purchase in-app items across all applications within the Playphone Game stores. </p> <p><br></p> <p> </p> <p>You can view your Playcredits at the <b>Settings </b>page under General, click <b>Wallet &amp; Rewards</b>. In here, you can see your current balance and your Playcredits.</p> <p><span>Playcredits can be redeemed at the price of $0.01 per Playcredit and can be used to purchase all games and in app purchases within the Playphone Game Store!</span></p><p style="text-align: center;"></p><p style="text-align: center;"><br></p> <p style="text-align: center;"></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3016329603/original/Untitled12.png?1454636994" class="inline-image" data-id="3016329603"></p><br> <p><br></p> <p></p> <p></p> <p></p> <p></p><p></p><p></p><br> <br> 3000005824 944 3000010408 2018-06-21T09:21:44-07:00 10308038 2 2 30 39 What are Playcredits™? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:02:13-07:00 22 39 Playcredits™ are a premier virtual currency which can be used to purchase in-app items across all applications within the Playphone Game Store. Playcredits™ act like real money and are extremely easy to use! Once you have Playcredits™ in your account, make a purchase of any game or in-app items and your Playcredits™ will deduct accordingly. Want extra lives in your favorite games? Or maybe you need some extra cash to buy that new upgrade you've been yearning for? Playcredits™ will enable you to buy these in-game extras and maximize your gaming experience! For more information about Playcredits, click here. <p>Playcredits<b style="font-size: 14px; font-family: sans-serif; color: rgb(37, 37, 37);">™</b> are a premier virtual currency which can be used to purchase in-app items across all applications within the <span>Playphone</span><span> Game Store. </span><span>Playcredits</span><b style="font-size: 14px; font-family: sans-serif; color: rgb(37, 37, 37);">™</b><span> act like real money and are extremely easy to use!</span></p><p><br></p><p>Once you have <span>Playcredits</span><b style="font-size: 14px; font-family: sans-serif; color: rgb(37, 37, 37);">™</b><span> in your account, make a purchase of any game or in-app items and your </span><span>Playcredits</span><b style="font-size: 14px; font-family: sans-serif; color: rgb(37, 37, 37);">™</b><span> will deduct accordingly. Want extra lives in your favorite games? Or maybe you need some extra cash to buy that new upgrade you've been yearning for? </span><span>Playcredits</span><b style="font-size: 14px; font-family: sans-serif; color: rgb(37, 37, 37);">™</b><span> will enable you to buy these in-game extras and maximize your gaming experience!</span></p><p><br></p><p>For more information about <a href="http://help-us.playphone.com/support/solutions/articles/3000010408-what-are-playcredits-" rel="noreferrer noopener">Playcredits</a>, click <a href="https://playphone.freshdesk.com/solution/articles/3000021304--what-are-playcredits-" rel="noreferrer noopener">here</a>.</p> 3000005824 767 3000010433 2018-06-21T09:22:42-07:00 10308038 3 2 22 39 How do I use my Playcredits™? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T18:51:41-07:00 6 6 The Playphone Game Store is a socially enabled game store for mobile devices based on the Android Operating System. The Playphone Game Store enhances the gaming experience by providing you with a fun experience to discover, play, socially interact, and purchase games.  You can discover and play games and then share this discovery with your friends by easily sending them an alert so that you can play and compete together. The social feature of this app is what allows you to easily compare your scores and achievements with the Playphone Game Store community and friends.  This includes bragging about your latest game conquest in both the Playphone Game Store and Facebook. The Playphone Game Store offers hundreds of free to play, freemium, or premium games available for download. Each game within the Playphone Game Store has its own dedicated details page with descriptions, specs, ESRB ratings, user ratings, and reviews.  For your convenience, all purchases made are billed directly to your Playphone invoice.  This protects you by providing a trusted in-game and in-app games purchase experience with security features like a PIN for unintentional purchases. <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span>The Playphone </span>Game Store is a socially enabled game store for mobile devices based on the Android Operating System.</p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><br></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span>The </span><span>Playphone </span><span>Game Store enhances the gaming experience by providing you with a fun experience to discover, play, socially interact, and purchase games.  You can discover and play games and then share this discovery with your friends by easily sending them an alert so that you can play and compete together. The social feature of this app is what allows you to easily compare your scores and achievements with the </span><span>Playphone </span><span>Game Store community and friends.  This includes bragging about your latest game conquest in both the </span><span>Playphone </span><span>Game Store and Facebook.</span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><br></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span>The </span><span>Playphone </span><span>Game Store</span><span> offers hundreds of free to play, freemium, or premium games available for download. Each game within t</span><span>he </span><span>Playphone </span><span>Game Store </span><span>has its own dedicated details page with descriptions, specs, ESRB ratings, user ratings, and reviews.  For your convenience, all purchases made are billed directly to your </span><span>Playphone </span><span>invoice.  This protects you by providing a trusted in-game and in-app games purchase experience with security features like a PIN for unintentional purchases.</span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span><br></span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015939471/original/Untitled.png?1453436814" class="inline-image" data-id="3015939471"></p> <br></span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span><p></p> <br></span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span><p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015939503/original/Untitled%20(2).png?1453436975" class="inline-image" data-id="3015939503"></p> <br></span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015939504/original/Untitled5.png?1453436994" class="inline-image" data-id="3015939504"></p> <br></span></p> 3000005824 575 3000010419 2016-01-25T15:14:25-08:00 3006238911 5 2 6 6 What makes this game store different? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:03:54-07:00 7 8 In the Settings menu, you can access all your account information. To access the Settings page, access the sidebar by pressing the menu button on the main menu and select Settings. <p><span style="font-family: Arial, sans-serif;">In the <b>Settings </b>menu, you can access all your account information. To access the <b>Settings </b>page, access the sidebar by pressing the menu button on the main menu and select <b>Settings</b>.</span></p> <p><span style="font-family: Arial, sans-serif;"></span></p> <p></p> <p></p> <p></p> <p><br></p> <p></p> <br><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015875440/original/Untitled.png?1453282205" class="inline-image" data-id="3015875440"></p> <br><br><br><p></p> 3000005824 299 3000010435 2016-01-20T13:39:39-08:00 3006238911 6 2 7 8 How do I access the settings? 2015-08-23T12:46:52-07:00 2789956 1 2014-05-17T18:52:29-07:00 6 29 It’s free to sign up and use the Playphone Game Store app. The Playphone Game Store works like traditional app stores and provides both free and premium games to its customers. The prices associated with purchasing a premium game or in-game items are determined by the game developer.  <p></p> <ul class="attachment_list" style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"></ul> <div class="solutions_text clearfix" style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><p style="margin-left:.25in;"><span style="line-height: 115%; font-family: Arial, sans-serif;">It’s free to sign up and use </span><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">the </span><span>Playphone </span><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Game Store</span><span style="font-family: Arial, sans-serif; line-height: 115%;"> app. T</span><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">he </span><span>Playphone </span><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Game Store</span><span style="font-family: Arial, sans-serif; line-height: 115%;"> works like traditional app stores and provides both free and premium games to its customers. The prices associated with purchasing a premium game or in-game items are determined by the game developer. </span></p></div> <div class="solutions_text clearfix" style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"> <p style="margin-left:.25in;"><br></p> <p style="margin-left:.25in;"></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015939508/original/Untitled%20(2).png?1453437018" class="inline-image" data-id="3015939508"></p> <br> </div> 3000005824 560 3000010422 2016-01-25T15:14:49-08:00 3006238911 10 2 6 29 How much does the Playphone Games app cost? 2015-08-26T22:27:20-07:00 2789956 1 2014-05-17T19:04:42-07:00 12 12 In the Settings page (accessed through the side menu), you can view your previous purchases.  Select the Purchase History option in the Settings page to view a list of all transactions made under the account.  This will display the cost of the purchase as well as the item that was bought. <p><span style="font-family: Arial, sans-serif;">In the </span><strong>Settings</strong> <span style="font-family: Arial, sans-serif;">page (accessed through the side menu), you can view your previous purchases.  Select the <strong>Purchase History</strong> option in the <strong>Settings </strong>page to view a list of all transactions made under the account.  This will display the cost of the purchase as well as the item that was bought.</span><br></p><p><br></p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015937764/original/Untitled.png?1453432022" class="inline-image fr-dii fr-draggable" data-id="3015937764"></p><p><br></p><p><br></p> 3000005824 293 3000010438 2018-06-22T15:50:14-07:00 10308038 11 2 12 12 How do I view my purchase history? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:04:10-07:00 2 3 You can subscribe to goods inside of your favorite games.  To view your subscriptions, you can enter the Settings page and select Subscription Details.  Here, you can see which games you have subscribed to as well as what is being subscribed and which subscriptions have been canceled. <p><span style="font-family: Arial, sans-serif;">You can subscribe to goods inside of your favorite games.  To view your subscriptions, you can enter the </span><strong>Settings</strong><span style="font-family: Arial, sans-serif;"> page and select <strong>Subscription Details</strong>.  Here, you can see which games you have subscribed to as well as what is being subscribed and which subscriptions have been canceled.</span><br></p><p><br></p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3008780878/original/US_-_SubDetails.png?1428960178" class="inline-image fr-dii fr-draggable" data-id="3008780878" style="cursor: default; height: 448px;" data-height="448"></p><p><br></p> 3000005824 214 3000010436 2018-06-22T15:50:38-07:00 10308038 12 2 2 3 How do I view my subscription details? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:08:22-07:00 13 13 Should you encounter any issues downloading a game, check the following: The storage space on your device (game will not download if there is insufficient storage space on the device) Your connection (a bad connection can prevent a download from completing) Under settings, security device administration, check unknown sources which allow installation of app from sources other than play store. If you are still having trouble, please contact us! <p></p> <p>Should you encounter any issues downloading a game, check the following: </p> <ul> <li> The storage space on your device (game will not download if there is insufficient storage space on the device)</li> <li>Your connection (a bad connection can prevent a download from completing)</li> <li>Under settings, security device administration, check unknown sources which allow installation of app from sources other than play store.</li> </ul> <p><br>If you are still having trouble, please contact us!</p> <br> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015939024/original/Untitled.png?1453433934" class="inline-image" data-id="3015939024"></p> <p><br></p> 3000005824 187 3000010442 2016-01-25T15:15:33-08:00 2790573 13 2 13 13 Why am I not able to download a game? 2015-08-28T17:38:37-07:00 2789956 1 2014-05-17T19:00:35-07:00 3 17 To ensure that you are able to play games freely without any delays, we do recommend turning on your device's Wi-Fi. Even though connections such as 3G and LTE are capable of maintaining a consistent connection, Wi-Fi is the safest means of staying connected at all times. If you are on your Wi-Fi and begin experiencing difficulties with your connection, try the following steps: Make sure you have the latest version of the game Confirm that you are logged in to the Playphone Game Store by logging in through Facebook Force-close the application and restart it. After doing so, make sure you are logged in to the network again Uninstall and re-install the application if the previous steps have not fixed the issue If you are still experiencing issues, please email us at help@playphone.com <p><span>To ensure that you are able to play games freely without any delays, we do recommend turning on your device's Wi-Fi. Even though connections such as 3G and LTE are capable of maintaining a consistent connection, Wi-Fi is the safest means of staying connected at all times. If you are on your Wi-Fi and begin experiencing difficulties with your connection, try the following steps:</span><br></p> <div><ul> <li><span style="">Make sure you have the latest version of the game</span></li> <li><span style="">Confirm that you are logged in to the <span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">Playphone </span><span>Game Store by logging in through Facebook</span><br></span></li> <li><span style="">Force-close the application and restart it. After doing so, make sure you are logged in to the network again</span></li> <li><span style="">Uninstall and re-install the application if the previous steps have not fixed the issue</span></li> </ul></div> <div><br></div> <p>If you are still experiencing issues, please email us at help@playphone.com</p> 3000005824 180 3000010427 2015-04-17T13:30:21-07:00 14 2 3 17 Will the Playphone Game Store work on 3G/LTE mobile network? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:00:51-07:00 6 20 The Playphone Game Store is available on mobile devices with Android version 2.3.3 and above. <p><span>The </span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">Playphone </span><span>Game Store</span><span> is available on mobile devices with Android version 2.3.3 and above.</span></p> 3000005824 265 3000010428 2015-04-02T15:06:56-07:00 15 2 6 20 Which devices can support the Playphone Game Store? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:00:19-07:00 120 41 The Playphone Game Store is free to download and use and does not require any subscription. We do offer a Playpoint subscription for your convenience of purchases.  You can manage your subscription from the menu Settings -> Subscriptions. <p><span>The </span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">Playphone </span><span>Game Store</span><span> is free to download and use and does not require any subscription. We do offer a Playpoint subscription for your convenience of purchases.  You can manage your subscription from the menu <strong>Settings</strong> -&gt; Subscriptions.</span></p><p><br></p><p><img class="fr-dib fr-draggable fr-fil fr-bordered" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3037331365/original/LWFvxHl7Poy0pHmtO7vkYYxhiWmqVtV2OQ.png?1529707378" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3037331365/original/LWFvxHl7Poy0pHmtO7vkYYxhiWmqVtV2OQ.png?1529707378" data-fileid="3037331365" data-uniquekey="1529707366857" style="width: 236px; height: 485.068px;"></p> 3000005824 1481 3000010426 2018-06-22T15:43:37-07:00 10308038 16 2 120 41 How do I cancel the Playphone Game Store? 2015-09-03T06:28:57-07:00 2789956 1 2015-04-01T14:54:23-07:00 24 17 We are here to help you with any cancellation or refunds for our services. For quick help with a cancellation and refund request, please send us and email with the phone number that has been subscribed. Our email address is help@playphone.com. Our billing department will process your request as soon as possible. Don’t worry- your mobile number will only be used to process your cancellation. We will also provide you with information on how you became subscribed to our service. Here is a bit more about Playphone and how you may have become subscribed to our service: The majority of our games are free. However, we offer a service for Playphone's universal virtual currency (Playcredits) which can be used to purchase virtual items in hundreds of popular games. This service may be initiated by clicking on an advertisement on the mobile device. These advertisements are displayed on various applications, such as Words with Friends and Pandora. I hope this information has been helpful and has clarified any concerns you may have regarding our service. <p>We are here to help you with any cancellation or refunds for our services. For quick help with a cancellation and refund request, please send us and email with the phone number that has been subscribed. Our email address is help@playphone.com. Our billing department will process your request as soon as possible. </p> <p><br></p> <p> </p> <p>Don’t worry- your mobile number will only be used to process your cancellation. We will also provide you with information on how you became subscribed to our service. </p> <p><br></p> <p> </p> <p>Here is a bit more about <span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">Playphone </span><span>and how you may have become subscribed to our service:</span></p> <p> </p> <blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;"> <p><br></p> <p>The majority of our games are free. However, we offer a service for <span style="color: rgb(51, 51, 51); font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">Playphone's </span><span>universal virtual currency (Playcredits) which can be used to purchase virtual items in hundreds of popular games. This service may be initiated by clicking on an advertisement on the mobile device. These advertisements are displayed on various applications, such as Words with Friends and Pandora.</span></p> </blockquote> <p></p> <p> </p> <p><br></p> <p>I hope this information has been helpful and has clarified any concerns you may have regarding our service.</p> 3000005824 398 3000031199 2015-04-02T15:07:48-07:00 17 2 24 17 Service Charges and Subscription Information 2015-07-29T00:28:49-07:00 3003343269 1 2016-02-01T01:53:26-08:00 1 5 Events is a new tab we have where we show all the current events that are going on in the store! Here, you can find exclusive games, staff picks, developer spotlight and much more! Be sure to check here frequently to see what we have to offer.  <p>Events is a new tab we have where we show all the <span>current events that are going on in the store! Here, you can find </span><span>exclusive games, staff picks, developer spotlight and much more! Be sure to check here frequently to see what we have to offer. </span></p> <p><span><br></span></p> <p><span><br></span></p> <p><span><br></span></p> <p><span></span></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3016182446/original/xx.png?1454320369" class="inline-image" data-id="3016182446"></p> <br><p></p> 3000005824 72 3000048020 2016-02-04T15:04:59-08:00 2790573 19 2 1 5 What are Events? 2016-02-04T15:04:59-08:00 3006238911