1 3000001542 2015-04-01T11:34:06-07:00 3000005825 false Having trouble with your game? We got the answers for you! 1 2015-07-29T00:28:31-07:00 1 1 2014-05-17T18:06:22-07:00 12 25 Before updating a game, please check your network connection. In order to update a game, you will need to select the My Games tile on the Playphone Game Store homepage. To access the My Games page, access the sidebar by pressing the menu button on the main menu and select My Games. There will be a separate tab for Game Updates. This will show you a list of games that you have downloaded that require updates. Hit the update button on each game individually. Once the download is complete, you will be prompted to install the game again. When the install is complete, the game is all updated and ready to play. If you are having any issues with updating a game, please contact us! <p><span>Before updating a game, please check your network connection. </span>In order to update a game, you will need to select the <b>My Games</b> tile on the Playphone Game Store homepage. To access the <b>My Games</b> page, access the sidebar by <span>pressing the menu button on the main menu and select </span><span><b>My Games</b>. T</span><span>here will be a separate tab for Game Updates. This will show you a list of games that you have downloaded that require updates. Hit the update button on each game individually. Once the download is complete, you will be prompted </span><span>to install the game again. When the install is complete, the game is all updated and ready to play.</span></p> <p><span><br></span></p> <p><span>If you are having any issues with updating a game, please contact us!</span></p> <p><span></span></p> <p><br></p> <p style="text-align: center;"></p> <p><br></p> <p></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015943750/original/Untitled.png?1453452706" class="inline-image" data-id="3015943750"></p> <br><br><p></p> 3000005825 474 3000010378 2016-01-25T15:16:20-08:00 2790573 1 2 12 25 How do I update a game? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T18:07:43-07:00 4 6 To submit a rating or review for a game, access the game's description page by selecting the game. You can do this in the menu tab, click My Games and select a game.  After selecting the game, you will see "Rate“. If you want to like the game, tap the Happy Heart, and watch the animated hearts fly! And if you do not like the game, tap the Broken Heart, and watch is fall to pieces! You also can write a review for the game, scroll down until you see Write Review.  Pressing Submit will finalize your review. Click More if you want to see all the reviews. <p>To submit a rating or review for a game, access the game's description page by selecting the game. You can do this in the menu tab, click<b> My Games</b> and select a game.</p> <p> After selecting the game, you will see "<b>Rate“</b>. If you<b> </b>want to like the game,<b> </b>tap the <b>Happy Heart</b>, and watch the animated hearts fly! And if you do not like the game, tap the <b>Broken Heart</b>, and watch is fall to pieces! You also can write a review for the game, scroll down until you see <b>Write Review</b>.  Pressing Submit will finalize your review. Click <b>More </b>if y<span>ou want to see all the reviews.</span></p> <p><span><p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3016330031/original/rate%20n%20update%20the%20game.png?1454639129" class="inline-image" data-id="3016330031"></p> <br></span></p> <p><span><br></span></p> <p></p> <p></p> <p></p> <p></p> <p style="text-align: center;"></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p style="text-align: center;"></p> <p></p> <p style="text-align: center;"></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3016119638/original/sdgf.png?1454034212" class="inline-image" data-id="3016119638"></p> <br><p style="text-align: center;"></p> <br> 3000005825 318 3000010380 2016-02-18T09:17:22-08:00 3006238911 3 2 4 6 How do I rate and review a game? 2016-02-18T09:17:22-08:00 2789956 1 2014-05-17T18:08:05-07:00 9 19 Browsing for games is extremely easy in the Playphone Game Store.  From the home page or menu, click on Games Home.  You will be presented with a list of Games. You also can filter by Categories, Top Free, Top Paid, or search for any game by clicking on the magnify glass.  <p><span style="font-family: Arial, sans-serif;">Browsing for games is extremely easy in the Playphone Game Store.  From the home page or menu, click on Games Home.  You will be presented with a list of Games. You also can filter by Categories, Top Free, Top Paid, or search for any game by clicking on the magnify glass. </span><br></p> <p><span style="font-family: Arial, sans-serif;"><br></span></p> <p><span style="font-family: Arial, sans-serif;"></span></p> <p><br></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015980834/original/Untitled.png?1453690217" class="inline-image" data-id="3015980834"></p> <br><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015982753/original/Untitled23.png?1453692587" class="inline-image" data-id="3015982753"></p> <br><p></p> <br> 3000005825 404 3000010381 2016-01-25T15:16:53-08:00 3006238911 4 2 9 19 How do I browse for games? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:08:43-07:00 12 8 Although our games are functional across multiple devices, they may not always be optimized for every device. Because of this, some games may not appear on the entire screen. The games may only occupy a small portion in the middle of the screen. You can still play the game with full functionality, but unfortunately we cannot optimize games for certain devices. <p></p> <p>Although our games are functional across multiple devices, they may not always be optimized for every device. Because of this, some games may not appear on the entire screen. The games may only occupy a small portion in the middle of the screen. You can still play the game with full functionality, but unfortunately we cannot optimize games for certain devices.<br></p> <br> 3000005825 335 3000010443 2015-04-01T12:41:36-07:00 10 2 12 8 Why does my game appear so small on the screen? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:09:17-07:00 9 10 Although you’re able to access our games across different devices, there are some games that only allow progress to be stored on the original device. These device-specific games are not common, but we do recommend that users try to stick to one device when playing games. Not only does this ensure that your progress is saved, but it will also help us better assist you should there be any technical issues. <p></p> <p>Although you’re able to access our games across different devices, there are some games that only allow progress to be stored on the original device. These device-specific games are not common, but we do recommend that users try to stick to one device when playing games. Not only does this ensure that your progress is saved, but it will also help us better assist you should there be any technical issues.<br></p> <br> 3000005825 169 3000010444 2015-04-01T12:41:47-07:00 11 2 9 10 Why can’t I play on another device? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:10:30-07:00 11 8 If your game keeps freezing or crashing, please follow these steps: Check your connection. We recommend that you connect to WiFi to maximize your gaming experience Make sure you have latest version of the game. Go to the Playphone Game Store to check for any new updates Confirm that you are logged in to the Playphone Game Store with your nametag or Facebook Force-close the application and restart it. After doing so, make sure you are logged in to the network again Uninstall and re-install the application if the previous steps have not fixed the issue <p>If your game keeps freezing or crashing, please follow these steps:</p> <ul> <li> Check your connection. We recommend that you connect to WiFi to maximize your gaming experience</li> <li>Make sure you have latest version of the game. Go to the <span>Playphone </span><span>Game Store to check for any new updates</span><br> </li> <li>Confirm that you are logged in to the <span>Playphone </span><span>Game Store with your nametag or Facebook</span><br> </li> <li>Force-close the application and restart it. After doing so, make sure you are logged in to the network again</li> <li>Uninstall and re-install the application if the previous steps have not fixed the issue</li> </ul> 3000005825 148 3000010445 2016-01-20T13:47:17-08:00 2790573 12 2 11 8 My game keeps freezing/crashing. What should I do? 2015-07-29T00:28:47-07:00 2789956 1 2015-04-01T14:39:03-07:00 17 26 If you have lost coins or chips while playing one of our games due to an application error, please email our support team at help@playphone.com. Make sure to include your the game you experienced the issue with, the number of the mobile device, and the amount of chips or coins you have lost. Our team will do their best to correct the issue. <p>If you have lost coins or chips while playing one of our games due to an application error, please email our support team at help@playphone.com. Make sure to include your the game you experienced the issue with, the number of the mobile device, and the amount of chips or coins you have lost. Our team will do their best to correct the issue.</p> 3000005825 150 3000031193 2015-04-02T14:57:47-07:00 13 2 17 26 Lost Chips/Coins? 2015-07-29T00:28:49-07:00 3003343269 1 2015-04-01T14:43:21-07:00 21 13 In-app purchases may include additional Playpoint currency, virtual items in a game, or buying the full versions of some of our games. If you would like a assistance with any of your purchases, please email our support team at help@playphone.com and provide them with the number of the mobile device used to make the purchase. <p>In-app purchases may include additional Playpoint currency, virtual items in a game, or buying the full versions of some of our games. If you would like a assistance with any of your purchases, please email our support team at help@playphone.com and provide them with the number of the mobile device used to make the purchase.</p><p><br></p><p><br></p><p><br></p> 3000005825 228 3000031195 2018-06-21T13:54:59-07:00 10308038 14 2 21 13  In-App Purchases 2015-09-01T20:10:34-07:00 3003343269 1 2015-04-01T14:51:14-07:00 18 17 To ensure that users are able to play games freely without any delays, we do recommend turning on your device's WiFi. Even though connections, such as 3G and LTE, are capable of maintaining a consistent connection, WiFi is the safest means of staying connected at all times. If you are on your WiFi and begin experiences difficulties with your connection, try following these steps: • Make sure you have the latest version of the game. • Confirm that you are logged in to the Playphone Game Store • Force-close the application and restart it. After doing so, make sure you are logged in to the network again. • Uninstall and reinstall the application if the previous steps have not fixed the issue. Should you still be experiencing any issues, email our support team at help@playphone.com . <p>To ensure that users are able to play games freely without any delays, we do recommend turning on your device's WiFi. Even though connections, such as 3G and LTE, are capable of maintaining a consistent connection, WiFi is the safest means of staying connected at all times. If you are on your WiFi and begin experiences difficulties with your connection, try following these steps: </p> <p><br></p> <p> </p> <p>• Make sure you have the latest version of the game. </p> <p>• Confirm that you are logged in to the Playphone Game Store </p> <p>• Force-close the application and restart it. After doing so, make sure you are logged in to the network again. </p> <p>• Uninstall and reinstall the application if the previous steps have not fixed the issue. </p> <p> </p> <p>Should you still be experiencing any issues, email our support team at help@playphone.com .</p> 3000005825 173 3000031197 2015-04-02T14:58:52-07:00 15 2 18 17 Connectivity Issues? 2015-07-29T00:28:49-07:00 3003343269