Having trouble with your game? We got the answers for you!

How do I update a game?
Before updating a game, please check your network connection. In order to update a game, you will need to select the My Games tile on the Playphone Game Sto...
Mon, 25 Jan, 2016 at 3:16 PM
How do I rate and review a game?
To submit a rating or review for a game, access the game's description page by selecting the game. You can do this in the menu tab, click My Games and s...
Thu, 18 Feb, 2016 at 9:17 AM
How do I browse for games?
Browsing for games is extremely easy in the Playphone Game Store.  From the home page or menu, click on Games Home.  You will be presented with a list of Ga...
Mon, 25 Jan, 2016 at 3:16 PM
Game Keeps Freezing/Crashing?
If your game keeps crashing or freezing, please follow these steps: • Check your connection. We recommend that our u...
Wed, 20 Jan, 2016 at 1:46 PM
Why does my game appear so small on the screen?
Although our games are functional across multiple devices, they may not always be optimized for every device. Because of this, some games may not appear ...
Wed, 1 Apr, 2015 at 12:41 PM
Why can’t I play on another device?
Although you’re able to access our games across different devices, there are some games that only allow progress to be stored on the original device. The...
Wed, 1 Apr, 2015 at 12:41 PM
My game keeps freezing/crashing. What should I do?
If your game keeps freezing or crashing, please follow these steps: Check your connection. We recommend that you connect to WiFi to maximize your ga...
Wed, 20 Jan, 2016 at 1:47 PM
Lost Chips/Coins?
If you have lost coins or chips while playing one of our games due to an application error, please email our support team at help@playphone.com. Make sure ...
Thu, 2 Apr, 2015 at 2:57 PM
 In-App Purchases
In-app purchases may include additional currency, bonuses, or buying the full versions of some of our games. If you would like a refund for your purchase, ...
Fri, 17 Apr, 2015 at 1:48 PM
Connectivity Issues?
To ensure that users are able to play games freely without any delays, we do recommend turning on your device's WiFi. Even though connections, such as ...
Thu, 2 Apr, 2015 at 2:58 PM