1 3000001541 2015-04-01T11:34:17-07:00 3000005826 false Get the ins and outs of the Playphone Game Store! 1 2015-07-29T00:28:31-07:00 1 1 2014-05-17T18:16:46-07:00 8 12 You can turn off/on notifications easily within the Playphone Game Store. At the Settings page under General, click Notifications Settings. You can uncheck/check the notifications you wish. When you are finished, click save to proceed.  <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-family: Arial, sans-serif;">You can turn off/on notifications easily within the </span><span>Playphone</span><span> </span><span style="font-family: Arial, sans-serif;">Game Store. At the </span><a href="http://faq.Sprint%20Games.sg/support/solutions/articles/169012-how-do-i-access-the-settings-" target="_blank" style="background-color: rgb(255, 255, 255);">Settings </a><span style="font-family: Arial, sans-serif;">page under General, click Notifications Settings. You can uncheck/check the notifications you wish. When you are finished, click save to proceed. </span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><br></p> <br><p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015983121/original/Untitled.png?1453694164" class="inline-image" data-id="3015983121"></p> <br> 3000005826 325 3000010391 2016-01-25T15:17:16-08:00 3006238911 1 2 8 12 How do I change my notification settings? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:03:37-07:00 12 13 Games inside the Playphone Game Store may have virtual goods inside of the game that can be purchased.  These items include, but are not limited to, extra cash or additional lives inside of the game.  Many games will have a Store, Shop, or Get More icon that will display packages of items that can be purchased.  Once you select the desired package, you will be prompted to input your purchase key or apply your Playpoints balance.  After a good has been purchased, the item will be sent to your account and you will be able to use the item almost instantaneously. <p><span style="font-family: Arial, sans-serif;"></span></p><p><span style="">Games inside the </span><span style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;">Playphone </span><span>Game Store may have virtual goods inside of the game that can be purchased.  These items include, but are not limited to, extra cash or additional lives inside of the game.  Many games will have a Store, Shop, or Get More icon that will display packages of items that can be purchased.  Once you select the desired package, you will be prompted to input your </span>purchase key<span> or apply your Playpoints balance.</span><span>  After a good has been purchased, the item will be sent to your account and you will be able to use the item almost instantaneously.</span></p><p><span style=""><br></span></p><p><span style=""></span></p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3008735601/original/US_-_VirtualGood.png?1428701633" class="inline-image fr-dii fr-draggable" data-id="3008735601" style="cursor: default;"></p><p><br></p><p><br></p> 3000005826 388 3000010434 2018-06-22T15:47:27-07:00 10308038 2 2 12 13 How do I purchase a virtual good? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T18:13:40-07:00 9 13 If you would like to reset your profile from the Playphone Game Store, you will have to access your Settings menu.  In the Settings, scroll down and select Reset User under Account.  At the bottom of the ensuing page, you have the option to reset your profile.  It will also notify you that resetting your profile will not delete/cancel purchases or purchase history. <p><span style="font-family: Arial, sans-serif;">If you would like to reset your profile from the </span><span>Playphone</span><span> </span><span style="font-family: Arial, sans-serif;">Game Store, you will have to access your </span><strong>Settings</strong><span style="font-family: Arial, sans-serif;"> menu.  In the Settings, scroll down and select <strong>Reset User</strong> under Account.  At the bottom of the ensuing page, you have the option to reset your profile.  It will also notify you that resetting your profile will not delete/cancel purchases or purchase history.</span></p><p><span style="font-family: Arial, sans-serif;"><br></span></p><p><span style="font-family: Arial, sans-serif;"></span></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015983784/original/12.png?1453697733" class="inline-image fr-dii fr-draggable" data-id="3015983784"></p><p><br></p><p><br></p><p><br></p><p><br></p> 3000005826 403 3000010384 2018-06-22T15:46:44-07:00 10308038 4 2 9 13 How do I reset my profile? 2015-07-29T00:28:47-07:00 2789956 1 2014-11-05T14:38:16-08:00 5 6 At present, there is no rollover option for unused Playpoints in any of the packs. Please choose the subscription pack of your choice and read the details. <p style="text-align: justify;">At present, there is no rollover option for unused Playpoints in any of the packs. Please choose the subscription pack of your choice and read the details.</p><p><br></p> 3000005826 326 3000021233 2018-06-22T13:06:12-07:00 10308038 5 2 5 6 Can I roll over unused Playpoints to the next subscription cycle? 2015-07-29T00:28:48-07:00 2790573 1 2014-11-05T14:38:51-08:00 8 11 Purchased Playpoints and subscription packs on Playphone expire after 1 month from the date of purchase.   Example: If you bought a Playpoints pack on 1st July at 9:00AM, the pack and Playpoints will expire on 1st August at 9:00AM <p><span style="font-size: 10pt; font-family: Helvetica, sans-serif;">Purchased Playpoints and subscription packs on Playphone expire after 1 month from the date of purchase.</span></p><p><span style="font-size: 10pt; font-family: Helvetica, sans-serif;"> </span></p><p><span style="font-size: 10pt; font-family: Helvetica, sans-serif;">Example: </span><em><span style="border: 1pt none windowtext;">If you bought a Playpoints pack on 1st July at 9:00AM, the pack and Playpoints will expire on 1st August at 9:00AM</span></em><span style="font-size: 10pt; font-family: Helvetica, sans-serif;"></span></p> 3000005826 235 3000021234 2018-06-22T13:07:49-07:00 10308038 7 2 8 11 When do purchased Playpoints and subscription packs expire? 2015-07-29T00:28:48-07:00 2790573 1 2014-05-17T19:05:15-07:00 3 6 A purchase key is required to make purchases within the Playphone Game Store. You can change your Purchase Key anytime you wish. To do so,click on the Settings  page. On the settings page, click on Change Purchase Key. Enter your new key and then confirm.  <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-family: Arial, sans-serif;">A purchase key is required to make purchases within the </span>Playphone <span style="font-family: Arial, sans-serif;">Game Store. You can change your Purchase Key anytime you wish. To do so,click on the </span><strong>Settings</strong> <a href="http://playphone.freshdesk.com/solution/categories/157474/folders/261520/articles/169012-how-do-i-access-the-settings-" style="background-color: rgb(255, 255, 255);" target="_blank"> </a><span style="font-family: Arial, sans-serif;">page. On the settings page, click on <strong>Change Purchase Key</strong>. Enter your new key and then confirm. </span></p><p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-family: Arial, sans-serif;"><br></span></p><p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-family: Arial, sans-serif;"></span></p><p style="text-align: center;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015984135/original/Untitled.png?1453699290" class="inline-image fr-dii fr-draggable" data-id="3015984135"></p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015984237/original/1.png?1453699649" class="inline-image fr-dii fr-draggable" data-id="3015984237"></p><p><br></p> 3000005826 200 3000010440 2018-06-22T15:48:19-07:00 10308038 9 2 3 6 How do I change my Purchase Key? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T18:16:13-07:00 8 4 To view your friend’s game, click friends on the menu page. From here, click on  My Friends tile. You will then be presented with a list of all the games your friends currently have and played. Click on Free or Download to start playing any games your friends are! <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-size: 13.333333015441895px; font-family: Arial, sans-serif;">To view your friend’s game, click friends on the menu page. From here, click on  My Friends tile. You will then be presented with a list of all the games your friends currently have and played. Click on Free or Download to start playing any games your friends are!</span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-size: 13.333333015441895px; font-family: Arial, sans-serif;"><br></span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-size: 13.333333015441895px; font-family: Arial, sans-serif;"></span></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015986879/original/Untitled.png?1453707615" class="inline-image" data-id="3015986879"></p> <br><p></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"><span style="font-size: 13.333333015441895px; font-family: Arial, sans-serif;"></span></p> <p style="font-family: 'Helvetica Neue', Arial, Helvetica, sans-serif;"></p> <p></p> <p></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3015987025/original/Untitled1.png?1453708078" class="inline-image" data-id="3015987025"></p> <br> <br><br> 3000005826 141 3000010389 2016-01-25T15:18:18-08:00 3006238911 10 2 8 4 How do I see what my friends are playing? 2015-07-29T00:28:47-07:00 2789956 1 2014-05-17T19:01:40-07:00 11 10 If you have logged in through your Facebook account, your user information and game stats will be saved, but information on any subscriptions will be lost (since subscriptions are linked to specific mobile numbers). <p>If you have logged in through your Facebook account, your user information and game stats will be saved, but information on any subscriptions will be lost (since subscriptions are linked to specific mobile numbers).<br></p> 3000005826 140 3000010431 2015-04-01T12:56:00-07:00 12 2 11 10 If I change the SIM with new mobile number on my mobile phone, will my game stats and user information still remain? 2015-07-29T00:28:47-07:00 2789956 1 2015-04-01T14:56:47-07:00 3 7 To report any abuse or violations in any of our games, please email us at help@playphone.com. In addition, please provide us with a description of the violation, title of the game, and a screen shot (if possible). Any additional information is encouraged as it may speed up the case. <p>To report any abuse or violations in any of our games, please email us at help@playphone.com. In addition, please provide us with a description of the violation, title of the game, and a screen shot (if possible). Any additional information is encouraged as it may speed up the case.</p> 3000005826 117 3000031201 2015-04-01T14:56:47-07:00 13 2 3 7 Report Abuse/Cheating 2015-07-29T00:28:49-07:00 3003343269 1 2015-06-26T17:59:23-07:00 13 10 To apply a promo code all you have to do is click on the menu on the upper left. Then, click Enter Promo Code and thats it! Enter your promo code here and enjoy your free credits!  <p>To apply a promo code all you have to do is click on the menu on the upper left. Then, click <b>Enter</b> <b>Promo Code</b> and thats it! Enter your promo code here and enjoy your free credits! </p> <p></p> <p><br></p> <p style="text-align: left;"></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/3016047234/original/Untitled.png?1453859497" class="inline-image" data-id="3016047234"></p> <br> <div style="text-align: left;"><br></div> 3000005826 130 3000036717 2016-02-04T15:15:27-08:00 2790573 14 2 13 10 How do I use a promo code? 2016-02-04T15:15:27-08:00 2790573